Re-building Rapport
Rebuilding Rapport
Revisiting without re-triggering
Goal
Provide opportunities for feedback and emotional support.
How
After a high-intensity behavior, meet with the learner one-on-one once they are calm and the situation has passed to acknowledge what occurred. Take turns sharing how the incident affected everyone. Discuss possible triggers and solutions. Rebuild trust by showing empathy and respect.
Context
This strategy benefits both learners and staff, particularly if the experience involved a restrictive practice or high-intensity behavior with potential traumatic impacts.
Tip
If another peer was involved in the incident, guide both learners through the process with sensitivity and empathy, encouraging open communication and mutual understanding.
Legend
Preparation
Learner positive behavior
Learner challenging behavior
Single Card Disabled
2 cards1 card
A challenging behavior
Although you’ve been proactively teaching essential skills, the learner engaged in challenging behavior.
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