A Better Way to Say “No”

Two approaches to preventing challenging behaviors when the answer is “no”

Goal

Prevent challenging behaviors that often arise when something is unavailable.

How

Hearing “no” or “wait” can be tough for many learners! Research has shown that two approaches help prevent challenging behaviors: Responding with “No + alternative” or “Yes, when…” Try using these phrases instead of simply saying “no.” Interestingly, researchers found that saying “no” with a rationale was not effective in reducing challenging behaviors.

Context

Use these approaches when “no” or “wait” is a common trigger for challenging behavior.

Tip

To teach tolerance for “no,” try a role play: ask your learner to make a request, but let them know you’ll say “no.” Teach them to say “ok” and choose something else. If they do, immediately celebrate by giving the original item. Over time, mix it up— Sometimes they get the item right away and sometimes they really do need to wait. This skill takes practice!

‍

xxx